Support - FAQ(Frequently Asked Questions)

FairStars Audio Converter

Q: Can I use my FairStars Audio Converter single-user license on multiple machines or transfer it to a new computer?
A: A single-user license is assigned to a specific user who can install the license to use FairStars Audio Converter on any computer he or she is using. Only the specific licensed user is authorized to use FairStars Audio Converter with a single-user license, and he or she can only use FairStars Audio Converter on one computer at a time.

The single-user license is designed to let you use your copy of FairStars Audio Converter wherever you work, for example, you might have one copy on your workstation and one on your notebook.

To use your license on another computer:
(1). Install FairStars Audio Converter on the new computer.
(2). Registered it by using your PN & SN code.

If you need to run FairStars Audio Converter on more than one computer at the same time, you should get multiple copies of the single-user license or a site license. If you want to get it, please contact us at support@fairstars.com to get the ordering link with discount.

Q: How to convert DRM protected WMA files to WMA, MP3, AAC, M4A, AMR, AWB, VQF, OGG, FLAC, APE or WAV format files?
A: Some files format like DRM protected WMA(or ASF, WMV) could not be converted directly with Audio Converter, on this case, you may:
Method 1: Play your WMA-DRM files and record the sound into WAV/APE/OGG/MP3 with our FairStars Recorder.
Method 2: Burn an Audio CD in Windows Media Player from the WMA-DRM files. Then use our freeware - FairStars CD Ripper to convert the music to the format you wanted.

Q: Why my .m4b and .m4p files cannot be converted?
A: Some m4b files and all m4p files are protected with DRM(Digital rights management). The owner of the music (Apple/iTunes) does not allow you to copy or convert the music you purchase from them. On this case, you may:
Method 1: Play it by using your iTunes, and record it to MP3/WMA/WAV/APE/FLAC/OGG format file by using FairStars Recorder.
Method 2: Burn an Audio CD in iTunes from the M4B or M4P files. Then use our freeware - FairStars CD Ripper to convert the music to the format you wanted.

Q: Why my .voc file cannot be converted?
A: Some .voc files are not Creative VOC format files, maybe they are RCA Voice files or other format files. They could not be supported by FairStars Audio Converter. If you found your voc files could not be converted, please try the Pro version - FairStars Audio Converter Pro, as it support more formats.

Q: Could you explain the otion "Use high speed mode when resampling needed"?
A: When would the converter do resampling operation? If the conversion is from one sample rate to another different sample rate, the converter would resample the audio sample, in other words, the conversion would include the resampling process.

If the conversion dosn't include the sampling process, this option doesn't affect the resulting files whether the box is checked or not.

If you check this option, the resampling would work in high speed mode. This mode is fast, and generally most pepople cannot hear the diference between the high speed mode result file and the high qulity mode file.

If you uncheck this option, the resampling would work in high quality mode. This mode is slow, but it would give better audio quality results.

Q: Why I cannot convert RealMedia files(RM, RA, RAM, RMJ, RMVB) to other audio fomrat files in FairStars Audio Converter?
A: If you want to convert RealMedia Files(RM, RA, RAM, RMJ, RMVB) to other audio format files, you need install RealMedia Codecs on your machine. Also please make sure that your RealMedia files could be played by your player.

Q: How to adjust the volume when converting use FairStars Audio Converter?
A: Click the "Option" button, mark the checkbox of "Auto adjust volume when converting" and then set the volume level(normalize value) by click the updown button.

Q: My AAC and M4A files cannot be played by Apple QuickTime correctly, could you help me?
A: If you want to make your AAC/M4A files are compatible with Apple QuickTime, please set Object Type as "Low" in AAC-M4A page of Option dialog. For AAC format, you also should disable the output tag for it.

Q: I get an error "Error -2048: Couldn't open the file sample-music.aac because it is not a file that Quicktime understands" when I open my AAC file in Apple QuickTime, could you help me?
A: Please upgrade your FairStars Audio Converter to V1.74 or later, and set Object Type as "Low" in AAC-M4A page of Otion dialog, also should disable the output tag for it.

Q: What is the difference between FairStars Audio Converter and FairStars Audio Converter Pro?
A: FairStars Audio Converter Pro is an Audio Converter with new architecture, and have many enhanced feature than FairStars Audio Converter. FairStars Audio Converter Pro has the follow enhanced feature:
(1) Automatic extracting Audio CD Image(Audio File + CUE) to audio files which contained individual audio track content.
(2) Set or batch set output Tag.
(3) Move or copy output files by Output window easily.
(4) More flexible settings for the items in Task List.
(5) Support Lossless and Professional codecs for WMA format.
(6) More flexible settings for encoder.
(7) More Easy-to-use user-friendly interface, and skin support.
(8) More file formats support.
...and much more.